We are a data controller in relation to the information that you provide us with. As a result, we are legally responsible for how that information is handled.
We will comply with the Data Protection Act 1998 in the way we use and share your personal data. Among other things, this means that we will only use your personal data:
- Fairly and lawfully.
- As set out in the legislation and this policy.
- To the extent necessary for these purposes.
We may process your personal data ourselves or through data processors who will process data on our behalf. If we use data processors we will remain responsible for ensuring that they comply with this policy and data protection law.
We will take every reasonable precaution to safeguard the personal information that you supply.
How we use your information
In particular, we may need to collect your sensitive personal information to allow us to provide you with your order, for instance information relating to your health. You consent to our use of such information for the purposes set out below.
If you give us your personal information, we will use it to provide you with your order requests. We may also from time to time contact you by mail, telephone, SMS, or email to provide information that may be of interest to you, including our newsletter, special offers and details about the services we offer. If for any reason you do not want to receive any marketing communications from us then you can unsubscribe. You can use the unsubscribe option at any time. If you initially decide to accept marketing e-mails from us but then change your mind you can always use the unsubscribe link in our marketing e-mails.
Marketing and Relationship Management
Where you have provided us with consent to do so, we may from time to time supply your information to third parties providers for marketing or relationship management purposes. The main purposes for this is to allow third parties to provide you with information about goods and services which they think may be of interest to you and/or to maintain any existing relationship they may have with you. Such information may be provided by marketing communications or advertising which is tailored to your interests. Your data may also be used in the way described below. Be assured that any such parties will only be allowed to use your data in accordance with the Data Protection Act 1998 and other applicable law relating to privacy.
Where you have consented to us passing your details on to third parties for marketing purposes, the information you give us may be combined by those third parties with other information about you that is obtained from other sources. The combination is usually undertaken with a view to enhancing an existing database with more information. For example:
If you are already a customer of a third party, that third party might wish to add an e-mail address you give us to the customer records that it holds about you, and use that email address to maintain their relationship with you and/or to offer you goods and services that are similar to those you have previously purchased.
The data you provide here may be combined with data you have provided elsewhere to verify your identity or validate the information you have provided (for example in the context of a third parties anti-fraud measures.
The consent you provided for any information you have previously shared with us or any third parties will be renewed at the time you give your consent for any new information sharing unless you indicate otherwise by contacting us, by e-mailing us.
Analysis and derivative data products
Sometimes your data will be used for analysis purposes or to build data products. In these instances, the information is aggregated and wherever possible anonymised in line with the Information Commissioners code of practice. Again, these products are of a marketing nature.
All third party users of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorised access to your personal information.
If you have any queries or concerns about the data usage please contact us.
Cookies and IP logging
Accessing your personal information
You have a right to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to do so, of you have any other queries about this policy, please write to (See Below) We charge a £10 fee for this to cover our costs.
The Data Protection Officer
3a Park Mews
Legitimate Interests, Credit Checks and Fraud
Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including identification and fraud prevention, debt collection and returning assets to you). This would include the data you provide to us today, at any time in the past and in the future.
We monitor the information entered onto our website and where applicable pass on details of any cases of suspected fraud to external parties such as law enforcement agencies.
Last updated: 17th November 2018