Items damaged in transit or considered faulty on arrival
If any items were damaged in transit or are considered faulty, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, where appropriate, it is best to sign the carrier’s delivery note accordingly. Items should be returned complete with all accompanying documentation and with a note to inform us if the carriers documentation was signed as “damaged on arrival”. Note that “unopened” infers that no further attempt has been made to open any packaging beyond the damage evident on arrival. Please also note that in order to reduce frivolous claims, we reserve the right to initiate a claim for reimbursement from the original carrier where this is possible, and entirely at our discretion, any subsequent refund may be proportionate to the success or otherwise of such a claim.
Once received back into our warehouse, provided the above conditions are met, we will issue a replacement or full refund as appropriate. A refund will be made via your original payment method and will include your reasonable return carriage costs as well as any carriage costs paid by you for us to ship your original order.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations you can do so provided you inform us of your decision within 21 days of receipt.
Once you have informed us that you wish to return goods, you have 28 calendar days to do so, at your own expense. Once the item is received at our premises, we will issue a full refund for the product to your original payment method minus our original shipping and handling costs at a rate to be determined at the time of notification of intent to return.
For clarification, queries and to notify us of intent to invoke any of these polices, please email us at: firstname.lastname@example.org
Last updated: 17th November 2018