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Terms and Conditions

We set out below the important points for you to note when using our website. These summary points are not part of our Terms and Conditions and are for reference only. Before using our website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.

1. General

1.1 These Terms and Conditions apply to your use of this website.

1.2 By using this website you agree to these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you should not use this website.

1.3 We may change these Terms and Conditions from time to time. We will give you notice of any changes by posting those changes on our website. We will not vary any terms and conditions which you previously agreed whilst using this website. However, any amended Terms and Conditions will apply to your use of this website from the date they are posted and if you do not agree with the amended Terms and Conditions, you are entitled to stop using this website at that time.

2. Definitions

2.1 “you” and “your” means the person who proposes to use or is using this website.

2.2 “we” “us” and “our” means goldroot.co.uk and any other person or business to whom we may legally transfer our rights under these Terms and Conditions. You are entitled to stop using this website if we transfer our rights under these Terms and Conditions to a third party.

2.3 “website” means a site on the world wide web located at www.goldroot.co.uk.

2.4 “product or service provider” means the manufacturer, supplier, distributor or provider of any service or product advertised on this website or made available via this website.

3. Use of this website

3.1 By using this website you agree that:

3.1.1 You will not do anything that affects the integrity or security of this website or causes or may cause harm, damage or unreasonable inconvenience to other users of this website or us; and

3.1.2 You will not gather, extract, download, reproduce and/or display or advertise on any other website, other online or off-line service or otherwise, any material on or from this website, including but not limited to information relating to insurance prices, whether that information has been gained by the use of spiders, data mining, trawling or other ‘screen scraping’ software or system used to extract data.

3.2 If you breach any of the clauses set out at 3.1 above, we may take such action as we deem appropriate, including denying you access to this website, bringing legal proceedings against you and disclosing such information to appropriate legal and/or regulatory bodies.

4. UK residents only

4.1 This website is directed only at UK residents and nothing within it or these Terms and Conditions constitutes an offer or promotion of services or products to persons outside the United Kingdom. We do not make any warranty or representation that the services we offer are available or appropriate for use by those outside the UK. Should you choose to use the services we provide outside the UK, you do so at your own risk and it is your responsibility to ensure that you are compliant with any applicable local laws.

5. Your obligations

5.1 You must only use this website for your personal use or, if a business user, for legitimate business purposes.

5.2 It is your responsibility to ensure that all information you supply to us or enter onto this website is complete and accurate, so please double-check your information before submitting it.

6. Our service

6.1 We provide a service where you can buy our products online.

6.2 The information you give us is used to complete your order. Therefore, it is important that you double-check all information to ensure that it is complete and accurate.

6.3 These Terms and Conditions and our correspondence with you will be communicated in the English language.

7. Responsibility for content

7.1 We are responsible for ensuring that we accurately reflect product descriptions. We are also responsible for statements of fact made to you by us and protecting your data in accordance with data protection legislation.

7.2 We will use our best endeavours to provide you with a quality service and virus free website. However, we are not responsible for computer viruses or other computer related problems you suffer as a result of using this website, which are beyond our reasonable control. We recommend that you use your own appropriate virus checking software.

7.3 We are not responsible for any commentary, opinions, ratings or other postings on this website by third parties.

7.4 You may be entitled to rights separate to these Terms and Conditions under English consumer law or other legislation.

7.5 We do not prevent or exclude our responsibility to you for death or personal injury resulting from our negligence.

8. Intellectual property

8.1 All information, data and copyright material contained on this website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.

8.2 You may download or copy the content and other downloadable items displayed on this website for personal non business use only, provided that you are not otherwise breaching these Terms and Conditions.

9. Privacy policy

9.1 We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.

9.2 Additionally we will observe the terms of our Privacy Policy.

10. Third party websites

10.1 This website contains links to websites operated by third parties. Some of those websites will carry our branding and are therefore only accessible by our customers. The operation and content of those websites are determined by those third parties and will be governed by separate terms and conditions. We do not accept responsibility or liability for the content of any third party website, as this is outside of our control.

10.2 Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links.

11. Termination

11.1 We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this website if you:

11.1.1 Substantially breach any of these Terms and conditions;

11.1.2 Infringe or violate or attempt to infringe or violate any rights of any other user(s) of this website and/or third parties in connection with this website; or

11.1.3 If you are using this website to commit or attempt to commit a criminal offence.

12. Jurisdiction and Enforceability

12.1 If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.

12.2 In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

12.3 These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.

13. Complaints procedure

Service standards

We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.

What to do if you have a complaint?

If you have a complaint about our service, please contact us.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.

By email: Please email us at sales@goldroot.co.uk and we will attempt to resolve your complaint by close of business the following working day. If we are unable to resolve your complaint, we will try and agree the next steps with you.

Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone or fax.

Please include your name and address, a contact telephone number, your quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.

If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within five working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

Last updated: 17th November 2018